Enabling Remote Workers and Keeping Them Engaged


Harvard Business Review wrote a great article on “Why Remote Workers Are More (Yes, More) Engaged.” At Tier 3 we believe in this and have always maintained a very large amount of our company working remote. In fact, our VP of Product Management, and nearly our entire Network Operations team, work outside our headquarters in Bellevue, WA. Here are some of the tools and ways we do team collaboration at Tier 3 to enable our remote workers and keep them engaged.

These tools are what helps Tier 3 have very few internal meetings to brainstorm or resolve problems. Instead, our collaboration tools have helped us tackle problems and ideas quickly without polluting our schedules with unnecessary meetings. Nearly all (save Lync) are web-based, and each one can be accessed from a mobile device. This means that we can rapidly engage across teams even if someone is running through an airport or resolving a late night bug.

Note: We have an internal portal that is used but at this time we are evaluating better solutions out on the market.